The airport lounge: that luxurious oasis amid the chaos of a busy travel hub. A finely appointed, well stocked and staffed facility, these lounges serve as one of the few quiet refuges in an otherwise hectic environment. To date, these have been the luxury of very frequent fliers and business executives, however Canada’s Porter Airlines is looking to change that.
Porter Airlines is a smaller, regional carrier based out of Toronto. They service a number of cities in Canada within range of their hub, and currently fly to 6 US destinations including Boston Logan, Newark International, Washington Dulles and Chicago Midway.
What’s truly groundbreaking about the small airline is their take on customer service, and initiative to allow all passengers lounge access as opposed to a small and privileged few. Ther lounges are very traditional in their offerings as well, and not a scaled-down version stripped of traditional resources in favor of inclusiveness.
Any ticketed Porter Airlines passenger is allowed access to airport lounges run by the company that include complimentary newspapers, Wi-Fi, and free Starbucks coffee, Tazo teas, juices, sodas, and snacks. Along with these great perks comes comfortable seating, work spaces, charging areas and a generally refined and comfortable experience while waiting for a flight.
The company offers such lounges in Toronto, Ottawa, and Newark Airports.
This is a revolutionary idea and perfect for families. Anyone who has traveled with children knows that the often lengthy waits before or in between flights can be gruelling for little ones. The airport is too large and public a space to allow them to wander, while seating is traditionally sparse and uncomfortable. This wears on children and can lead to unpleasant family times.
The lounge experience is more comforting for children, as a quieter and more relaxed environment soothes them, and the complimentary beverages and WiFi can keep them entertained and sated during the waiting period.
We encourage our readers to look into Porter Airlines when flying along one of their routes, especially in one of the three cities where they currently offer lounges. We also hope that other airlines follow suit in the future, and offer such services to benefit families and make travelling with children easier and more enjoyable.